Today and Needs you

What it does

Today is the first page of the operator console. It shows what was booked, what Upstay kept, rooms sold tonight, how many guests checked in online and what Upstay owes hotels. Below that, every hotel is a square, grouped by city, coloured by its Pulse.

Needs you lists everything across the platform that is waiting on an operator: applications to review, payments that need a refund, payouts held too long, hotels that look inactive, jobs that are late and more. The worst comes first, and an item leaves the list by itself once the thing behind it is fixed.

Pulse is a score out of 100 for each hotel, built only from things Upstay already records: the bookings trend, online check-in, replies within 15 minutes, closing the day on time, reviews, staff signing in, a complete listing and no failed messages or payments. 75 and up is healthy. Under 50, the hotel joins Needs you.

Who can use it

Upstay platform operators who can open every area. An operator limited to some areas does not see these pages.

Where to find it

Today, Needs you and Notifications at the top of the rail. Every page in the rail shows its badge; the rail scrolls, and the round arrow button collapses it to icons (Collapse sidebar) and opens it again (Expand sidebar). Your browser remembers which.

How to work through Needs you

Open Needs you.
Pick a view: Everyone’s, Mine, Snoozed or Done today (click Show the last 7 days there to see the week).
Narrow it by area with All, Money, Hotels, Guests, System or People. Each item is marked Act now, Today or This week.
Pick an item on the left. Its detail opens on the right, with Waiting since and Who has it.
Click Open to go to the page where it is fixed, or:
Click Assign to me so everyone can see you have it (Unassign gives it back).
Click Snooze to hide it until 9:00 am tomorrow.
Click Done when it is handled. In Done today, Reopen puts it back.

Keys: J and K move up and down, A assigns to you, S snoozes, E marks done.

How to search everything

Press Ctrl K, or click Search everything at the top of the rail.
Type a hotel, booking code, guest phone, payment id, application, operator or page.
Use the arrow keys and press Enter to open a result, or Esc to close.
Type the start of an action to jump to it: Add a hotel, Add an operator, Open an incident, Post an announcement, Record a settlement or Grant guest credit.

How to choose your notifications

Open Notifications (or click the bell). The bell shows the unread count; this page is the full history.
Filter with All, Applications, Payments, Payouts, Hotels, Messaging or System. Click Mark all read when you have read them.
Click Choose what I get. Under What I get, switch Applications, Money, Hotels, System and Sales and events on or off. Your choices are yours alone.

How to read a hotel’s Pulse

Open All hotels and pick the hotel.
On Overview, the Upstay Pulse card shows each of the eight parts, its points and what it measured.

Tips & good to know

Test hotels show greyed on Today and are left out of every number.
Done on an item that describes a state (a low Pulse, a late job, a provider down) hides it while the state lasts. If it comes back later, it shows again.
Everyone sees who has an item and what is snoozed. Read marks in Notifications are yours alone.
Today’s period switch (Today, 7 days, 30 days, This year) changes the booking numbers; rooms sold is always tonight.

Troubleshooting

Needs you shows many late jobs at once → The worker may not be running. Open Jobs & queues under System.
A hotel has no Pulse → It is a test hotel, or it is suspended.
An item will not go away → It is still true. Open it and fix the thing behind it, or click Done.