Updates
What it does
Section titled “What it does”Updates is the bell at the top of your stay page. Every status change lands there: the kitchen received your order, a dish was delivered and added to your bill, housekeeping finished, a concierge request was confirmed, a payment was received, your check-in was verified. A dot on the bell means something new.
Who can use it
Section titled “Who can use it”The primary guest, through the whole stay.
Where to find it
Section titled “Where to find it”The bell at the top right of your stay page.
How to read an update
Section titled “How to read an update”- Tap the bell. Updates are listed newest first with the time (now, {n} min ago, or the clock time).
- Tap an update about an order or a request to open its tracker.
- A banner at the top of the page also shows each new update as it arrives; tap it to open the item.
Tips & good to know
Section titled “Tips & good to know”- The same updates arrive by WhatsApp, SMS or email when the hotel sends them; switch channels off in My Account → Notifications.
Troubleshooting
Section titled “Troubleshooting”- “Nothing yet” → No update has happened for this stay yet.