Performance and reports
What it does
Section titled “What it does”Scorecard (Estate scorecard) shows how Upstay is doing as a business: booking value by month (Upstay channels against OTAs), supply and demand, hotels still live by the month they joined, and where the money came from. Every number has an “i” with its formula.
Hotel league puts every live hotel on the same measures: Pulse, booked value, rooms sold, ADR, RevPAR, online check-in, replies within 15 minutes, reviews, direct share and kept minus cost. Tick up to three hotels to compare them side by side.
Cities and demand shows, per city, hotels, rooms, how much sold, ADR, Searches on the marketplace, Enquiries, Enquiries that booked, Sold-out nights, a Signal and open Sales prospects. Use it to decide which cities Sales should work next.
Reports (Report library) holds the platform reports across every hotel. Each one opens on screen, downloads as PDF, XLSX or CSV, and can be emailed to you on a schedule.
Reviews shows guests’ reviews across every hotel, low ratings and anything a hotel has flagged.
Who can use it
Section titled “Who can use it”Upstay operators who can see the Hotels area.
Where to find it
Section titled “Where to find it”Performance in the rail: Scorecard, Hotel league, Cities & demand, Reports, Reviews.
How to read the scorecard
Section titled “How to read the scorecard”- Open Scorecard.
- Pick Month, Quarter or Year.
- Click the “i” next to a number to see how it is worked out.
- Click Download PDF for a copy.
How to compare hotels
Section titled “How to compare hotels”- Open Hotel league.
- Pick a period: 7 days, 30 days, 90 days or A year.
- Narrow it with a city chip, Live under 60 days or Pulse below 50.
- Click a column name to rank by it.
- Tick up to three hotels, then click Compare side by side. Hide the comparison closes it; Clear unticks them.
- Click Download CSV for the whole table.
How to read demand by city
Section titled “How to read demand by city”- Open Cities & demand and pick 7 days, 30 days or 90 days.
- Read the Signal for each city: Add hotels, Watch, Balanced, Enough rooms, Make a city page or No hotel yet.
- Click a city to see its rooms sold by weekday, its neighbourhoods, and its searches to stays.
How to view or download a report
Section titled “How to view or download a report”- Open Reports. Reports are grouped as Bookings and revenue, Commission and payouts, Hotels, Guests and Messages and Roomie.
- Find one with Search reports, and pick a period under Covering (or leave it on each report’s own period).
- Click the report’s name to open it on screen.
- Or click PDF, XLSX or CSV beside it to download it.
How to get a report by email
Section titled “How to get a report by email”- Under Sent to me, click Add a schedule.
- Pick the report, then Every morning, 7:00 am, Every Monday, 7:00 am or 1st of the month, 7:00 am.
- Click Add.
- To change one, click Edit next to it, pick a new time and click Save. Click Stop to end it.
How to read reviews
Section titled “How to read reviews”- Open Reviews.
- Pick All, Flagged or Taken down. The top shows the average across every hotel, low ratings in 30 days and flagged reviews waiting.
- On a flagged review, click Keep it up or Take it down. Ask the guest opens an email to them.
- On a taken-down review, click Put it back up to show it again.
Tips & good to know
Section titled “Tips & good to know”- Every download is recorded in Activity.
- The scheduled email carries a link to Reports, not the file itself.
- Running cost and kept minus cost say Not priced until rates are set on Cost per hotel.
- Online check-in and replies always cover the last 30 days; reviews the last 90.
Troubleshooting
Section titled “Troubleshooting”- Kept minus cost shows Not priced → Set the rates on Cost per hotel.
- “No hotel matches these filters.” → Clear the chips.
- A hotel is missing from the league → It is a test hotel, suspended, or not approved yet.
- No scheduled email arrived → Check that email is switched on under Channels, and that it is past 7:00 am.