Concierge
What it does
Section titled “What it does”Concierge turns the hotel’s concierge services into one-tap requests. Each one is tracked on your stay page; the concierge confirms the details and replies in the Help Desk thread, where you can keep talking.
Who can use it
Section titled “Who can use it”The primary guest, while checked in. Before check-in only Local Recommendations and the airport pickup offer are open.
Where to find it
Section titled “Where to find it”Concierge on the bottom bar, or Ask (for example cab to airport at 6 or wake me at 6:30).
How to request something
Section titled “How to request something”- Tap Concierge and pick a row:
- Book a Cab - choose Airport or City and a Pickup time, then Request Cab. Pay the driver or add it to your bill; the concierge confirms the fare.
- Wake-up Call - pick the time under Ring Room {n} at, then Set Wake-up Call. It lands on tomorrow’s Day Arc.
- A tour - Book Tour when the hotel sells one (the price shows with GST), or Ask About a Tour.
- A table - Tonight, for {n} and a time, then Request Table. No charge to book.
- Spa Slot - a time today, then Request Slot. Added to your bill when confirmed.
- Laundry Pickup - Request Pickup. Priced per item from the card in your wardrobe, added when returned.
- Doctor on Call - say What is wrong? (optional) and tap Call a Doctor. The fee is paid to the doctor. In an emergency, call the front desk from the room phone.
- Local Recommendations - places near the hotel with the distance and Cab There.
- For anything else, use Something not on the list?: say What can we arrange?, add a Time (optional) and tap Send to Concierge.
- The request shows under In progress and in Happening now. A reply from the concierge arrives as a notification and in the Help Desk thread.
Tips & good to know
Section titled “Tips & good to know”- Leaving soon on your stay page books the luggage hold and the airport cab for checkout day in one tap (Hold Luggage + Book Cab).
- A request with a time appears on your Day Arc.
Troubleshooting
Section titled “Troubleshooting”- “Cabs, tables and the spa open once you are checked in.” → Before arrival, See Airport Pickup covers the ride from the airport.
- “Tell the concierge what you need, for example: a birthday cake tonight.” → The free request box is empty.