My Account
What it does
Section titled “What it does”My Account is your Upstay account inside the stay page: the invite code, your contact details with their VERIFIED stamps, this stay, your Upstay Credit, the IDs you saved for next time, your past stays as stamps, your saved hotels, and your preferences. Your stay keeps working on the phone whether you are signed in or not - the key, the bill and your requests never depend on it.
Who can use it
Section titled “Who can use it”Anyone with a stay link. Signing in needs the mobile number you book with.
Where to find it
Section titled “Where to find it”Your initial at the top right of the stay page.
How to sign in
Section titled “How to sign in”- Tap your initial. Under You are signed out, type your Mobile number and tap Send Code.
- Type the 6-digit code from the text message and tap Verify and Sign In. A new number creates your account.
- Use a different number starts again.
How to use your credit
Section titled “How to use your credit”- Upstay Credit shows the balance and the piece that expires first.
- Use it on any bill in the hotel (see Your bill) or on your next direct booking.
- Share your Invite code (tap Copy): a friend who joins with it gets credit, and so do you after their first stay.
How to manage saved IDs
Section titled “How to manage saved IDs”- IDs on file lists each saved ID with its last four digits, Saved {date} · kept until {date}. Saved IDs fill check-in for you; each is erased 90 days after your stay (the date shown, not the card’s expiry).
- Tap Remove, then Remove again to confirm, or Keep. The hotel keeps the copy the law asks for this stay.
How to set language and notifications
Section titled “How to set language and notifications”- Under Preferences, choose English or Hindi for App language.
- Switch WhatsApp, SMS or Email off to stop booking and stay updates on that channel. Sign-in codes always arrive.
How to sign out
Section titled “How to sign out”- Tap Sign Out, then Sign Out again (or Stay Signed In). Your key and bill for this stay keep working.
Tips & good to know
Section titled “Tips & good to know”- Open My Account on upstay.in opens the full account on the Upstay site: every stay, documents, saved hotels, questions to hotels.
- Past stays counts your stamps; the current stay reads In progress until checkout, then Stamped.
Troubleshooting
Section titled “Troubleshooting”- “Enter your 10-digit mobile number, without +91.” → Type the number without the country code.
- “Enter the 6-digit code from the text message.” → Type all six digits.
- “Could not send the code. Try again.” → Wait a minute and try again, or use the stay without signing in.