Roomie (platform)
What it does
Section titled “What it does”Upstay pays for every Roomie conversation, so every switch that spends money is here. The top shows Spent this month, Conversations, Things done, Live at and First words, p50. Everywhere turns voice calls on or off for all hotels and picks the model and voice engine. The Roomie by hotel table shows each hotel’s state, conversations, things done and cost; pick a hotel to see its settings and conversations.
Who can use it
Section titled “Who can use it”Upstay operators who can see the Guests & messages area.
Where to find it
Section titled “Where to find it”Roomie under Digital assistance in the rail, next to Sam.
How to stop Roomie everywhere
Section titled “How to stop Roomie everywhere”- Click Stop Roomie everywhere at the top of the page and confirm.
- Every conversation, typed or spoken, stops within a few seconds at every hotel.
- Click Start Roomie again to undo.
How to change voice for every hotel
Section titled “How to change voice for every hotel”- Under Everywhere, switch Voice calls off to let guests only type, or on to let them talk.
- Pick the Model and the Voice engine: Streaming (bulbul v4 flash) (the normal choice) or Standard (bulbul v3), the instant rollback.
- Click Save. Every hotel follows it within a few seconds.
How to switch Roomie on for a hotel
Section titled “How to switch Roomie on for a hotel”- In Roomie by hotel, click Settings on the hotel.
- Switch on Live at this hotel. Only the platform turns her on, because activation is spend.
- Enter Monthly limit (₹), or leave it empty for no limit.
- Optionally enter a Voice, and switch off Every action she can take to pick which actions she may take.
- Click Save.
To change only the limit, pick the hotel and click Set a limit or Lower the limit.
How to read a hotel’s conversations
Section titled “How to read a hotel’s conversations”- Pick the hotel in the table.
- Click Read conversations (recorded). Your reading is recorded in Activity.
Tips & good to know
Section titled “Tips & good to know”- If streaming speech fails during a reply, Roomie finishes that reply in the standard voice by herself. Switch to Standard (bulbul v3) only if it keeps happening.
- A hotel shows Near limit or At limit as it spends. At the limit, voice stops and guests can still type.
- Voice is most of the cost. Turning Voice calls off keeps typed Roomie running.
- A hotel that shows Sold, not live has Roomie on its Features page but not turned on here. If Roomie is switched off on its Features page, its settings here do nothing until it is switched back on.
Troubleshooting
Section titled “Troubleshooting”- “No Claude key is set on the server, so Roomie answers no one at any hotel.” → Roomie needs its AI provider configured before any hotel can use it.
- “No Sarvam key is set, so guests can type to Roomie but not talk.” → Voice needs its speech provider configured.
- “The limit must be a positive number of rupees.” → Enter a whole amount, or leave it empty for no limit.