Housekeeping
What it does
Section titled “What it does”Housekeeping sends a request to the floor’s housekeeping team and shows it on your stay page until it is done. Every request is free. A timed request also appears on your Day Arc.
Who can use it
Section titled “Who can use it”The primary guest, while checked in.
Where to find it
Section titled “Where to find it”Housekeeping on the bottom bar, or Ask (for example 2 more towels).
How to ask for something
Section titled “How to ask for something”- Tap Housekeeping. Under What do you need? tap Room Cleaning, Extra Towels, Toiletries Top-Up, Drinking Water, Extra Pillows or Something Else.
- Under When choose Now, In 1 hour or Pick a time.
- Add a Note for housekeeping (optional). For Something Else the note is required: say what you need.
- Tap Send Request. The request shows under In progress and in Happening now; done ones move to Earlier.
Tips & good to know
Section titled “Tips & good to know”- With Do Not Disturb on, the sheet says Do Not Disturb is on. Housekeeping waits until you turn it off. Turn it off from Your room on the stay page.
- A request for later shows on the Day Arc at its time.
- All requests opens the full list.
Troubleshooting
Section titled “Troubleshooting”- “Housekeeping requests open once you are checked in.” → Before arrival, Message the Desk to have something ready in the room.
- “Housekeeping is already on its way” → A cleaning is already open for your room; it is one request, not two.