Room key
What it does
Section titled “What it does”Room key is a code that refreshes on its own. Show it at the desk on arrival, or scan it at the door of your room. It turns on once the desk has verified your ID and stops at checkout. Where the hotel’s doors support it, Hold Near Door unlocks the door from the phone.
Who can use it
Section titled “Who can use it”The primary guest, after online check-in.
Where to find it
Section titled “Where to find it”Tap the room chip at the top left of your stay page (your room number, or Key before a room is assigned), or Open Key on the check-in card.
How to use the pass
Section titled “How to use the pass”- Open Room key. The code shows with Room {n} · Floor {f}, or Room assigned at arrival.
- Show it at the desk, or hold it to the reader at your door.
- The line under the code counts down to the next refresh. Works offline · saved on this phone means the last code stays available with no signal.
How to unlock with Hold Near Door
Section titled “How to unlock with Hold Near Door”- Stand with the phone close to the lock.
- Press and hold Hold Near Door until the ring fills.
- The button reads Unlocked and the sheet says Door {n} unlocked. It locks again behind you.
Tips & good to know
Section titled “Tips & good to know”- Before the desk checks your ID the code is covered with Waiting for verification; before you check in online it says Check in online to get your key.
- After checkout the sheet reads Key deactivated at checkout.
- A screenshot of the code works at the desk if you lose signal.
Troubleshooting
Section titled “Troubleshooting”- “The digital key works once you are checked in and verified.” → Finish online check-in; the desk then verifies the ID.
- “Could not reach the door.” → Try again closer to the lock, or show the code at the desk.