Connect your AI assistant

What it does

You can connect your own AI assistant, such as ChatGPT or Claude, to one Upstay stay. It can then ask the hotel for things the way you would in the guest app: housekeeping, towels and repairs, a wake-up call, the concierge, a message to the front desk, and food.

It can never charge you on its own. An order that costs money appears in your guest app, and nothing is added to your bill until you approve it there.

Who can use it

Anyone with an Upstay account and a current or upcoming stay.

Where to find it

Your assistant opens the page for you when you add Upstay to it. Connected assistants are listed under Connected apps on your profile page in your account.

How to connect your assistant

In your AI assistant, add Upstay as a connector and start the connection. It opens Upstay in your browser.
Sign in with the one-time code if you are asked.
Read what it can and cannot do under It can and It cannot.
Under Which stay, pick the stay it should help with.
Tap Allow. You are sent back to your assistant.

How to disconnect it

Open your account and go to your profile page.
Under Connected apps, tap Disconnect next to the assistant.

Tips & good to know

One connection covers one stay. Connect again for another stay.
A connection stops working the day after you check out.
Tap Don’t allow to stop the connection; nothing is shared.

Troubleshooting

“This request has expired. Start again from your assistant.” → The link lasts ten minutes. Start the connection again.
“You have no current or upcoming stay to connect. Book one first.” → Only a stay you have not checked out of can be connected.
“Could not disconnect it. Try again.” → Refresh the page and tap Disconnect again.