Your stay
What it does
Section titled “What it does”Before you arrive, the hotel sends you a personal link by WhatsApp, SMS or email. Opening it shows your stay on one page: the hotel’s name and city, your dates and room, the weather, and everything you can do - check in online, open your room key, order food, ask for housekeeping, message the desk, see your bill. The page changes with the time of day: the sky behind it follows the real sun over the hotel, from dawn to night.
No app to install and no password: the link is your sign-in for this stay.
Who can use it
Section titled “Who can use it”The person who made the booking (the primary guest). Each other guest on the booking gets a narrower link to fill their own registration card only.
Where to find it
Section titled “Where to find it”In the message the hotel sent you. It opens in any phone browser; on a laptop or tablet the same cards reflow into a wider desk view.
How to find your way around
Section titled “How to find your way around”- Tap the link in the message. The page opens on your stay.
- The bar at the top shows your booking code (before arrival) or your room number and Wi-Fi (in the hotel), the bell for Updates, and your initial. Tap the initial for My Account.
- The bar at the bottom is your services: Dining, Housekeeping, Ask (the raised centre button), Concierge and Desk. It shows before arrival and in the hotel.
- Everything opens as a sheet over the page. Drag the sheet down or tap outside it to close.
How to read the page before arrival
Section titled “How to read the page before arrival”- The top line counts down: {n} days to go, Tomorrow or Arriving today, with the forecast for your arrival day.
- Journey to {city} draws your trip as an arc: Check in online, Airport pickup? and Arrive · from {time}. Tap a marker to see what it means.
- Check in online takes about 3 minutes with one ID. Tap Check In Online. Once the desk has checked your ID the card reads Checked in online · your key is ready with Open Key.
- Your booking lists the room type, nights, dates, guests and what you have paid.
- Before you arrive shows what the hotel offers for arrival day, such as an airport pickup.
- Getting there has the address, check-in and checkout times, and Message the Front Desk.
How to read the page in the hotel
Section titled “How to read the page in the hotel”- The greeting carries your city, room and dates; the weather pill shows the temperature and what it feels like. Tap it for the next hours.
- Today is your Day Arc: the sun’s path for the day with your check-out, your orders and requests placed on it at their times.
- Happening now shows what is in flight - an order, a cleaning, a payment - step by step. When nothing is, it says All quiet right now.
- Next lists what is coming up today; Earlier what is done.
- Your room has the lights, air conditioning, curtains and Do Not Disturb (only if your hotel has it).
- Make today better is the hotel’s offers. Leaving soon books a luggage hold and the airport cab for checkout day in one tap: Hold Luggage + Book Cab.
- Plan my day around the sun proposes a day; see Plan my day.
Tips & good to know
Section titled “Tips & good to know”- The link is private to your booking. Do not forward it; ask the desk for a fresh one if you shared it by mistake.
- The same link works through the whole stay and after checkout, for your invoice and review.
- Your bill tile says Confirming while a payment is being checked by the bank.
Troubleshooting
Section titled “Troubleshooting”- “This Link Has Expired” → Ask the front desk to resend it; a link is replaced when a new one is sent.
- “Your Stay Starts With a Link” → You opened the app without a link. Open the message from the hotel, or Sign In to Your Account to pick the stay up from your bookings.
- “This booking was cancelled” / “This stay was marked a no-show” → Nothing here is live any more. Your account keeps the record.