Payment link
What it does
Section titled “What it does”Instead of taking cash or a card at the desk, you can issue a hosted online payment link for an amount up to the balance. The guest pays by UPI, card or netbanking on the provider’s page. The bill is marked paid only when the provider confirms - a link you issued is not proof the guest paid it.
Who can use it
Section titled “Who can use it”Front Desk, Managers and Admins, when Online payments are on for your hotel.
Where to find it
Section titled “Where to find it”Open a booking’s guest file → Bill → Take payment → Payment link. Managers see links older than a day under Finance → Night audit.
How to issue a link
Section titled “How to issue a link”- In the guest file’s Bill tab, click Take payment.
- Choose Payment link and enter the amount (up to the balance).
- Click Send the link. The guest is sent the link automatically by SMS and WhatsApp. It shows as Awaiting payment on the bill until paid.
Tips & good to know
Section titled “Tips & good to know”- When the guest pays, they are brought back to their own booking page. The link stays valid for 2 days.
- A guest with no mobile number on file is not sent anything; the console tells you (Nothing was sent: the guest has no mobile number on file.). Add their number with Edit guest details and issue the link again.
- A link cannot be issued for a cancelled booking.
- The guest picks the rail (UPI, card…) on the provider’s page; the folio records what they actually used.
- A pending link does not reduce the balance. If the guest pays cash instead, record the cash: the unpaid link is simply ignored.
- The folio shows the provider’s own reference for every online payment, for reconciliation.
Troubleshooting
Section titled “Troubleshooting”- “Online payment is switched off - collect at the desk and record it.” → Online payments are not enabled for your hotel.
- “That link has already been issued.” → One open link at a time per amount; reuse it.
- “Could not create the payment link: …” → The payment provider refused the link and the message says why. Try again, and tell Upstay support if it repeats.
- “This booking is cancelled - a payment link cannot be issued for it.” → Reinstate the booking first, or collect another way.
- A guest says they paid but the folio is still pending → The confirmation has not arrived yet; give it a minute. If it never does, a Manager should check with Upstay before taking the money again.