Help Desk
What it does
Section titled “What it does”Help Desk is your thread with the hotel. The front desk replies there 24 hours a day; the concierge answers your requests in the same thread. You can attach photos. The desk sees the thread room by room.
Who can use it
Section titled “Who can use it”The primary guest, before arrival, in the hotel and for two days after checkout.
Where to find it
Section titled “Where to find it”Desk on the bottom bar, Message the Front Desk on your stay page, or the link in any notification.
How to message the desk
Section titled “How to message the desk”- Tap Desk. The kicker reads {hotel} front desk · 24 hours.
- Type in Message the front desk, or tap a quick chip: Early check-in?, Late checkout?, Iron and board, Report a problem.
- Use To to address the Concierge instead of the Front Desk.
- Tap the camera to attach up to two photos. Tap send.
- Replies arrive as a notification and a badge on Desk.
How to report a problem
Section titled “How to report a problem”- Tap Report a problem. The message starts with Report a problem: - describe it, attach a photo if it helps, and send.
- The desk tracks it as a complaint and replies in the thread.
Tips & good to know
Section titled “Tips & good to know”- The number on Desk is unread messages from the hotel.
- A concierge reply shows Concierge on the bubble.
Troubleshooting
Section titled “Troubleshooting”- The thread is closed and shows the hotel’s phone number → The stay ended more than two days ago. Call the hotel.