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Money flow and cost per hotel

What it does

Section titled “What it does”

Money flow follows the money in five steps: 1 · Guests paid, 2 · Confirmed, 3 · Upstay keeps, 4 · Owed to hotels and 5 · Sent to banks. Under the steps, Stopped money lists what is stuck: a payment where the room was gone, a refund that failed, a payment waiting over 30 minutes and a payout held past its release date. Beside it you see what is owed to hotels, how guests paid, and the state of the payment gateway.

Cost per hotel shows what each hotel cost Upstay to run: ID reads, SMS, WhatsApp messages, emails, Roomie, and its share of the servers, next to what Upstay kept from it. Counts come from Upstay’s own records; prices come from the rates you set on the page. Roomie’s cost is exact.

Download bank file on Payouts gives one row per hotel Upstay owes, with the account to pay into and the amount.

Pick Today, 7 days or 30 days for Money flow, and This month, Last month or 90 days for Cost per hotel.

Who can use it

Section titled “Who can use it”

Upstay operators who can see the Money area.

Where to find it

Section titled “Where to find it”

Money in the rail: Money flow, Payments, Payouts, Settlement, Cost per hotel.

How to clear what is stuck

Section titled “How to clear what is stuck”
  1. Open Money flow and look at Stopped money.
  2. For a payment waiting over 30 minutes, click Check with Razorpay. The line says what Razorpay answered.
  3. For a payment where the room was gone, or a refund that failed, refund the guest in the Razorpay dashboard first. Then click Fix, write How it was refunded, and click Mark refunded. Nothing is refunded from here.
  4. For a payout held past release, click Open to release, hold or reverse it on Settlement.

How to set the cost rates

Section titled “How to set the cost rates”
  1. Open Cost per hotel and click Rates.
  2. Enter, in rupees, One ID read (IDfy), One SMS, One WhatsApp message, One email, Servers, database and storage, per month and Rupees for one US dollar (Roomie).
  3. Click Save rates. Saving is recorded in Activity.

How to deal with a hotel that costs more than it earns

Section titled “How to deal with a hotel that costs more than it earns”
  1. On Cost per hotel, pick the hotel in the table.
  2. Read what it cost to run and what it earned in commission.
  3. Click Set a Roomie limit of the amount shown, or Switch Roomie off and then Yes, switch Roomie off at the hotel to confirm.
  4. Or click Open the hotel file to look further.

How to download the bank file

Section titled “How to download the bank file”
  1. Open Payouts.
  2. Click Preview the file to check it, then Download bank file.
  3. When Confirm it is you opens, enter your password (and a code if you use two-step sign-in).
  4. Upload the file to your bank yourself. Then record each transfer with Record a settlement.

Tips & good to know

Section titled “Tips & good to know”
  • The bank file shows full account numbers, so every download is recorded in Activity.
  • A hotel with no account on file shows NO ACCOUNT ON FILE in the bank file.
  • Messages and emails that belong to no hotel are counted under Not attributed to a hotel.
  • Test hotels are left out of every number.

Troubleshooting

Section titled “Troubleshooting”
  • Cost shows only Roomie → No rates are set yet. Set them under Rates.
  • Sent to banks is zero → No settlement has been recorded in the period. Record transfers on Payouts.
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