Roomie
What it does
Section titled “What it does”The Roomie page shows what the guest assistant did at your hotel this month: how many conversations guests had with her, how many requests and orders she filed, what it cost against your monthly limit, and how quickly she replied. Below that, Conversations by stay groups every conversation by room and booking: who stayed, how many sessions and minutes, spoken or typed, the language, what Roomie did, the orders she placed and their value, and what that stay cost.
Requests Roomie files appear on your normal boards marked via Roomie: the kitchen board, the housekeeping board and the desk’s messages.
Who can use it
Section titled “Who can use it”The hotel owner (Admin).
Where to find it
Section titled “Where to find it”Roomie in the owner rail under Run the hotel, or Back office → Records → Roomie.
How to see current stays
Section titled “How to see current stays”- Open Roomie. Current stays is open, showing a card for each guest staying now who talked to Roomie Today.
- Pick Yesterday, Last 7 days or This month to look further back, and In house or Arriving to narrow the cards.
- Each card shows the room, guest, booking ID, stay dates, sessions, minutes, actions, Roomie cost, spoken or typed, language, reply time and orders, with the last three conversations.
- Tap Read the conversations to open every conversation for that stay in full.
How to find a past stay
Section titled “How to find a past stay”- Open Roomie and tap Past stays. Guests who have checked out, cancelled or not shown move here.
- Search by Booking ID or room number, or set From and To dates.
- Tap a row to open every conversation for that stay.
Tips & good to know
Section titled “Tips & good to know”- Cost this month shows the spend against the limit Upstay set. At the limit, voice pauses and guests can still type.
- Reply time is the typical reply; slowest 5% shows the slow end.
- Requests & orders filed at the top counts what Roomie filed. A card’s actions also counts things like chasing the desk or withdrawing a request, so it can be higher.
- Phone and ID numbers are hidden before anything is saved, no recordings are kept, and conversations are deleted after 90 days.
Troubleshooting
Section titled “Troubleshooting”- “Roomie is not switched on for this hotel. Ask Upstay to enable it.” → Contact Upstay to switch Roomie on.
- “No guest staying now talked to Roomie today. Stays that have checked out are under Past stays.” → Try another day, or look under Past stays.
- “No past stay matches that search.” → Check the booking ID or room number, or widen the dates.