After your stay
What it does
Section titled “What it does”After checkout the stay page says Safe travels and the sky sets. It shows your stay stamped into your Stay Passport, the stay in numbers, a place to rate the hotel, your final invoice, a way to report something you left behind, and Book Again with the hotel’s rate for returning guests.
Who can use it
Section titled “Who can use it”The primary guest, with the same link, after checkout.
Where to find it
Section titled “Where to find it”Your stay link after checkout.
How to rate your stay
Section titled “How to rate your stay”- Under How was {hotel}?, tap the stars.
- Tap the words that fit - Spotless room, Warm staff, Great food, Quick service, Quiet nights, Great location, or what should be fixed - and add anything else.
- Tap Send Review. A happy review offers Share it on {platform}; the hotel sees every review.
How to get your invoice
Section titled “How to get your invoice”- Under Final invoice, tap View Invoice. It shows the invoice number, what is paid and what is due.
- Tap Download PDF or Email Me a Copy.
How to report something you left behind
Section titled “How to report something you left behind”- Under Left something behind?, say What did you leave? and where - Bedroom, Bathroom, Restaurant, Pool or Not sure.
- Tap Ask Housekeeping to Look. Housekeeping looks and replies in the Help Desk thread, open for two days after checkout.
How to come back
Section titled “How to come back”- Come back to {city} shows the rate for returning guests when the hotel offers one: Return guest rate · {n}% off direct.
- Tap Book Again to book on the hotel’s own site, or Message the Hotel.
Tips & good to know
Section titled “Tips & good to know”- Your stay in numbers shows each day’s moments and the totals: nights, requests handled, average wait, orders.
- Your ID and preferences carry over to your next stay at the same hotel when you saved them in My Account.
Troubleshooting
Section titled “Troubleshooting”- “Tell us what you left, for example: phone charger.” → The lost-and-found box is empty.
- “This stay ended more than a week ago. Please call the hotel.” → Lost and found closes after a week.